Question 1

What qualifies as a boiler emergency?

Accepted Answer

A boiler emergency includes: no heat, active water leaks, gas smell, unusual loud noises, complete system failure, error codes causing shutdown, frozen pipes, or any situation where you have no heating in winter. If you're unsure, call us and we'll help assess the situation.

Question 2

How fast can you arrive for an emergency?

Accepted Answer

Our goal is to arrive within 60-90 minutes for true emergencies in Metro Vancouver. Response times vary based on your location and current service demand, but we prioritize all emergency calls and dispatch the nearest available technician immediately.

Question 3

Do you really provide 24/7 service?

Accepted Answer

Yes, we provide genuine 24/7 emergency service, 365 days per year including holidays. Real people answer our phones at all hours - no voicemail or automated systems during emergencies.

Question 4

What should I do while waiting for the technician?

Accepted Answer

For no heat: Check your thermostat settings and circuit breakers. For leaks: Turn off the water supply to the boiler if possible and place containers to catch water. For gas smell: Evacuate immediately and call the gas company. Never try to repair gas issues yourself.

Question 5

Do you offer same-day service?

Accepted Answer

Yes, we offer same-day emergency service for most situations. For urgent issues like no heat or active leaks, we dispatch technicians immediately. Even for less urgent repairs, we typically can accommodate same-day appointments.

Question 6

What is your emergency pricing structure?

Accepted Answer

Emergency service includes a diagnostic fee to assess the problem, followed by repair costs for parts and labor. We provide upfront pricing before starting work so there are no surprises. Pricing varies based on the issue, time of day, and parts required.

Question 7

Do you charge extra for after-hours service?

Accepted Answer

There may be an after-hours premium for service outside regular business hours (evenings, nights, weekends, and holidays). However, we believe fair pricing is important and keep these premiums reasonable for emergency situations.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, e-transfer, cash, and checks. Payment is typically due upon completion of service.

Question 9

Do you provide free estimates?

Accepted Answer

For emergency situations, we charge a diagnostic fee to send a technician to assess the problem. Once diagnosed, we provide a detailed estimate before proceeding with repairs. For non-emergency work like replacements, we can often provide quotes over the phone.

Question 10

Do you offer financing or payment plans?

Accepted Answer

Yes, we offer financing options for larger repairs and boiler replacements. Contact us for details on available payment plans and financing terms.

Question 11

Which areas do you serve?

Accepted Answer

We serve all of Metro Vancouver and the Lower Mainland including: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, Port Coquitlam, Port Moody, Delta, North Vancouver, West Vancouver, Langley, White Rock, Maple Ridge, Abbotsford, and New Westminster.

Question 12

Do you service commercial buildings?

Accepted Answer

Yes, we specialize in commercial boiler emergencies including strata buildings, apartment complexes, office buildings, retail facilities, and industrial properties. We understand the urgency of keeping multiple units or business operations heated.

Question 13

Can you service my strata building?

Accepted Answer

Absolutely. We work with strata corporations and property managers regularly. We can coordinate with your strata council and provide the necessary documentation and insurance certificates required.

Question 14

Do you work in remote or rural areas?

Accepted Answer

We primarily serve Metro Vancouver and surrounding urban areas. For locations outside our typical service area, call us and we'll let you know if we can help or recommend a local service provider.

Question 15

Which boiler brands do you service?

Accepted Answer

We service all major brands including: Viessmann, Navien, Bosch, Rinnai, IBC, NTI, Super Hot, Laars, Rheem, Lennox, Carrier, York, Weil-McLain, and Buderus. Our technicians are trained on multiple brands and carry common parts.

Question 16

Can you fix older or discontinued boiler models?

Accepted Answer

Yes, our experienced technicians can often repair older models even when parts are scarce. However, if parts are no longer available or repair costs exceed replacement value, we'll recommend a modern replacement system.

Question 17

Do you work on both residential and commercial boilers?

Accepted Answer

Yes, we service both residential boilers (typically under 300,000 BTU) and commercial boilers for larger buildings. Our technicians are qualified to work on various sizes and types of systems.

Question 18

Can you service hydronic heating and radiant floor systems?

Accepted Answer

Yes, hydronic and radiant floor heating are our specialties. We handle manifold repairs, zone valve issues, circulation problems, and all aspects of in-floor heating emergencies.

Question 19

Why is my boiler not producing heat?

Accepted Answer

Common causes include: thermostat issues, pilot light out, ignition failure, low water pressure, frozen pipes, air locks, faulty circulation pump, or gas supply problems. Our technicians can quickly diagnose and fix the issue.

Question 20

What causes a boiler to leak water?

Accepted Answer

Leaks can stem from: pressure relief valve issues, corroded pipes, pump seal failure, heat exchanger cracks, loose connections, or expansion vessel problems. Leaks should be addressed immediately to prevent water damage.

Question 21

Why does my boiler make banging or kettling sounds?

Accepted Answer

Loud noises usually indicate: limescale buildup (kettling), trapped air, low water flow, pump issues, or overheating. These sounds often signal that your boiler needs professional attention to prevent further damage.

Question 22

What do boiler error codes mean?

Accepted Answer

Error codes vary by brand but commonly indicate: ignition failures, pressure problems, sensor faults, or temperature issues. We're experts in diagnosing all error codes including E119, F75, F22, F28, and many others.

Question 23

Why does my boiler keep losing pressure?

Accepted Answer

Pressure loss is typically caused by: small leaks, faulty pressure relief valve, expansion vessel problems, or bleeding radiators. Frequent pressure drops indicate a problem that needs professional diagnosis.

Question 24

Can a boiler leak cause water damage?

Accepted Answer

Yes, absolutely. Even small leaks can cause significant water damage to floors, walls, and belongings over time. Larger leaks can cause immediate and extensive damage. This is why boiler leaks are considered emergencies.

Question 25

Should I repair or replace my boiler?

Accepted Answer

Consider replacement if your boiler is: over 15 years old, requires frequent repairs, has a cracked heat exchanger, is inefficient, or repair costs exceed 50% of replacement cost. We'll provide honest recommendations based on your situation.

Question 26

How long does a boiler repair typically take?

Accepted Answer

Simple repairs (thermostat, igniter, sensor) often take 1-2 hours. More complex repairs (heat exchanger, pump, gas valve) may take 2-4 hours. Our technicians carry common parts to complete most repairs in one visit.

Question 27

Can you do same-day boiler replacement?

Accepted Answer

Yes, for many situations we can provide same-day emergency boiler replacement. We stock popular models and can often complete installation in 4-8 hours depending on the complexity and existing setup.

Question 28

Do you provide warranties on repairs?

Accepted Answer

Yes, all our repairs come with warranties on both parts and labor. Warranty terms vary by part manufacturer and type of work performed. We'll explain warranty coverage before starting any work.

Question 29

What if you can't fix it on the first visit?

Accepted Answer

While we carry extensive parts inventory, occasionally we need to order special parts. We'll do everything possible to restore basic heat temporarily and return as soon as parts arrive, typically within 1-2 days.

Question 30

Are your technicians licensed and certified?

Accepted Answer

Yes, all our technicians are Red Seal certified, licensed, and fully insured. They undergo regular training to stay current with the latest boiler technology and safety standards.

Question 31

Do your technicians carry identification?

Accepted Answer

Yes, all technicians carry company identification and arrive in marked service vehicles. They'll present ID before starting work for your security and peace of mind.

Question 32

How experienced are your technicians?

Accepted Answer

Our team has decades of combined experience in boiler service. Each technician specializes in heating systems and undergoes continuous training on various boiler brands and technologies.

Question 33

Do technicians speak languages other than English?

Accepted Answer

Many of our technicians are multilingual and can communicate in Mandarin, Cantonese, Punjabi, and other languages common in Metro Vancouver. Let us know if you need language assistance when you call.

Question 34

Are you licensed and insured?

Accepted Answer

Yes, we are fully licensed as an HVAC contractor in BC, bonded, and carry comprehensive liability insurance. We can provide insurance certificates for strata or commercial properties as needed.

Question 35

Do you handle gas line work?

Accepted Answer

Yes, our licensed technicians are qualified to work on gas lines and gas-fired boilers. All gas work is performed to BC safety codes and regulations.

Question 36

What safety checks do you perform?

Accepted Answer

Every service includes safety checks: gas leak detection, carbon monoxide testing, venting inspection, pressure testing, and combustion analysis. Your safety is our top priority.

Question 37

Do you provide documentation for insurance claims?

Accepted Answer

Yes, we provide detailed service reports, photos, and all documentation needed for insurance claims related to boiler failures or water damage.

Question 38

How often should I service my boiler?

Accepted Answer

We recommend annual boiler maintenance before winter. Regular service prevents emergencies, improves efficiency, extends lifespan, and ensures safe operation. Many manufacturers require annual service to maintain warranties.

Question 39

What's included in a boiler maintenance service?

Accepted Answer

Maintenance includes: complete inspection, cleaning, combustion analysis, safety testing, pressure checks, control testing, filter replacement, and minor adjustments. We identify potential issues before they become emergencies.

Question 40

Can regular maintenance prevent emergencies?

Accepted Answer

Yes, about 80% of boiler emergencies can be prevented with regular maintenance. Annual service catches small issues before they fail and ensures your system is ready for winter.

Question 41

Do you offer maintenance plans or contracts?

Accepted Answer

Yes, we offer annual maintenance plans that include priority service, discounted rates, and scheduled maintenance visits. Contact us for details on available plans.

Question 42

What if my boiler is leaking gas?

Accepted Answer

If you smell gas: evacuate immediately, don't use any electronics or create sparks, call the gas company (Fortis BC: 1-800-663-9911) from outside, then call us. Gas leaks are extremely dangerous and require immediate professional attention.

Question 43

Can you help if my pipes are frozen?

Accepted Answer

Yes, frozen pipes are an emergency. We can safely thaw pipes and restore your heating. Never use open flames to thaw pipes. If pipes have burst, turn off your water supply and call us immediately.

Question 44

What if my boiler is under warranty?

Accepted Answer

We can service warranty-covered boilers for many brands. In some cases, warranty work requires the original installer. We'll check your warranty status and coordinate with manufacturers as needed.

Question 45

Can you help with carbon monoxide issues?

Accepted Answer

Yes, carbon monoxide is a serious emergency. If your CO detector sounds, evacuate immediately and call 911. We can inspect your boiler, test for CO leaks, and ensure safe venting.

Question 46

What if I need a second opinion?

Accepted Answer

We welcome second opinions. If another contractor has recommended major work, we'll provide an honest assessment. We believe in transparent, ethical service and will never recommend unnecessary work.

Question 47

How long have you been in business?

Accepted Answer

EmergencyBoiler.ca is a division of ROMA Heating & Cooling, which has been serving Metro Vancouver since 1999 - over 25 years of trusted HVAC service.

Question 48

Do you guarantee your work?

Accepted Answer

Yes, all our work is guaranteed. We stand behind our repairs and installations with comprehensive warranties. If something isn't right, we'll make it right.

Question 49

Can I schedule non-emergency service?

Accepted Answer

Absolutely. While we specialize in emergencies, we also handle scheduled maintenance, upgrades, and planned replacements. Call us for any boiler service needs.

Question 50

Do you provide free quotes for replacement?

Accepted Answer

Yes, we provide free, no-obligation quotes for boiler replacements. We'll assess your heating needs, recommend appropriate systems, and provide detailed pricing.

Question 51

What makes you different from other HVAC companies?

Accepted Answer

We specialize exclusively in boiler emergencies. Unlike general HVAC contractors, our technicians are boiler specialists with dedicated emergency response capability, fully stocked vehicles, and true 24/7 availability.

Frequently Asked Questions

Emergency Service

Pricing & Payment

Service Coverage

Boiler Brands & Models

Common Problems

Repairs & Replacements

Technicians & Qualifications

Safety & Compliance

Maintenance & Prevention

Specific Situations

General Questions

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