Emergency HVAC FAQ

Yes, we provide true 24/7 emergency HVAC service, 365 days a year, including holidays and weekends. When you have a heating or cooling emergency, we're here to help.

Our goal is to respond to emergency calls as quickly as possible. Response times vary based on location and current demand, but we prioritize emergency calls and dispatch the nearest available technician.

HVAC emergencies include: no heat in winter, no cooling in extreme heat, gas leaks, carbon monoxide concerns, complete system failures, water leaks from HVAC equipment, and any safety-related HVAC issues.

Emergency service calls may have different rates than regular business hours. We provide upfront pricing before any work begins, so you'll know the cost before we start.

First, check your thermostat settings and ensure it's set to heat. Check your circuit breaker and replace the furnace filter if it's dirty. If these don't solve the problem, call us immediately for emergency furnace repair.

Yes, this is a serious emergency. Turn off your gas supply if you can safely access it, evacuate the area, and call us immediately. Do not use any electrical switches or create sparks.

Unusual noises like banging, screeching, or rattling can indicate serious problems. Turn off your furnace and call for emergency service to prevent further damage or safety issues.

Yes, we service all major furnace brands including gas, electric, and oil furnaces. Our technicians are trained on Lennox, Carrier, Trane, York, Rheem, Goodman, and many other brands.

Some frost on the outdoor unit is normal, but heavy ice buildup indicates a problem. If your heat pump can't defrost itself or is completely frozen, call for emergency service.

Heat pumps can lose efficiency in very cold weather, but if it's not heating at all, you may have refrigerant leaks, electrical issues, or component failures requiring emergency repair.

Heat pumps run longer than furnaces, but constant running without reaching temperature indicates a problem. This could be due to low refrigerant, dirty filters, or system malfunctions.

Low or no pressure in your boiler can prevent heating and hot water. This often indicates leaks or system issues that require immediate professional attention.

No hot water can be an emergency, especially in winter. This could indicate boiler failure, gas supply issues, or electrical problems requiring immediate service.

Turn off your boiler immediately and call for emergency service. Water leaks can cause property damage and indicate serious internal problems.

Yes, we provide emergency AC repair during extreme heat conditions. AC failures during heat waves are considered emergencies, especially for vulnerable individuals.

During hot weather, an AC blowing warm air can be an emergency. This often indicates refrigerant leaks, compressor problems, or electrical issues requiring immediate attention.

Yes, ice on your AC unit indicates a serious problem. Turn off your system immediately and call for emergency service to prevent compressor damage.

We provide emergency HVAC service throughout Metro Vancouver including Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Delta, Langley, White Rock, Port Moody, and Port Coquitlam.

We provide upfront pricing before beginning any emergency repair work. There may be a diagnostic fee for emergency calls, which is often applied toward repair costs.

We accept cash, all major credit cards, debit cards, and checks. We understand emergencies happen at inconvenient times and try to make payment as easy as possible.